Shipping policy

Order Processing & Shipping Policy – Tresnova

At Tresnova, we value your shopping experience and work to ensure smooth and timely delivery of your orders. Please review our detailed shipping policy below:

Order Processing

  • Orders are processed within 24–48 working hours after confirmation.

  • During peak seasons, festive sales, or promotional events, order processing times may be extended by 1–2 working days.

  • Customers will receive an order confirmation email/SMS once the order is successfully placed, followed by a shipping confirmation with tracking details once dispatched.

Shipping & Delivery Timelines

  • Standard delivery timelines are 3–5 working days, depending on the delivery pincode and courier service availability.

  • Metro Cities: 2–4 working days

  • Tier 2 & 3 Cities: 3–5 working days

  • Remote/Outstation Areas: 5–6 working days

  • Please note that weekends and public holidays are not counted as working days.

  • Any unexpected delays (weather, operational, or logistical) will be communicated via email/SMS.

Shipping Charges

  • Free Shipping on all prepaid & cash on delivery orders.

Delivery Attempts & Undelivered Orders

  • Our courier partners will make up to three delivery attempts.

  • If the delivery is unsuccessful after the third attempt, the order will be marked as undeliverable and closed.

  • For prepaid orders, customers can write to us at tresnovafashion@gmail.com within 7 days to request re-shipment. Additional shipping charges may apply.

  • COD orders that remain undelivered will not be re-dispatched automatically and may be restricted from COD in future purchases.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking link via email/SMS.

  • Customers can track real-time order updates directly from the courier partner’s website.

Important Notes

  • Ensure that the shipping address and contact details provided at checkout are accurate and complete. Tresnova will not be responsible for delays or failed deliveries due to incorrect addresses or unresponsive contact numbers.

  • Delivery timelines may vary during festive periods, natural disruptions, or government restrictions.

  • In rare cases of shipment loss or damage in transit, customers are requested to contact us immediately at tresnovafashion@gmail.com for resolution.